Last updated: 1 November 2026

 

1. Who we are

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We operate this password-protected practitioner directory, which provides information about independent practitioners.

 

For the purposes of data protection law, we are the data controller for the personal information processed in connection with operating the directory.

 

The directory provides information and contact links only. It does not provide the actual services. Practitioners listed in the directory operate independently and are responsible for their own services and for any personal information they receive directly from people who contact them.

 

2. Information we collect

 

We may process the following information:

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• Password requests: your email address and the information you include in your email when asking for access to the directory.

• Practitioner listings: professional information such as names, business contact details, qualifications, services and website links. This information may be provided by practitioners or obtained from publicly available professional sources, including their own websites.

• Technical information: Wix, the platform hosting the directory, may process technical information such as IP addresses, browser and device details, website activity and security logs.

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Please do not include personal health information or other sensitive personal details in a password request. The directory does not need this information. If a message contains health information or identifying personal details that are not needed to manage directory access, we delete that information promptly rather than retaining it.

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3. How we use information

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We use personal information only where reasonably necessary to:

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• respond to requests for directory access and provide passwords;

• maintain and update practitioner listings;

• administer and protect the directory;

• deal with relevant correspondence;

• meet legal or regulatory obligations.

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We do not sell personal information.

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4. Lawful basis for processing

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Under UK data protection law, we rely on the following lawful bases where applicable:

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• Legitimate interests: to operate, maintain and protect the directory, respond to access requests and provide the directory service.

• Contract or steps taken before entering into a contract: where processing is necessary to provide access or fulfil an arrangement with you.

• Legal obligation: where we need to process or retain information to comply with the law.

• Consent: where consent is required for a particular activity, such as certain non-essential cookies or similar technologies.

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The directory is not intended to collect special-category personal information, including information about health. Please do not send health information when requesting access.

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5. Directory access and contacting practitioners

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The directory is password-protected. People requesting access are asked to contact us by email.

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The directory provides practitioner information and contact links. If you choose to contact a practitioner using the details provided, your communication takes place directly with that practitioner. We do not manage, participate in or have a role in those communications.

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Practitioners operate independently and are responsible for their own privacy practices and handling of personal information.

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6. Wix and international data processing

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The directory is hosted by Wix. Wix may process personal information on our behalf to provide website hosting, security and related services. Wix may also process certain information for its own purposes, as explained in its privacy policy.

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Wix may process information in different countries, including the United States, Ireland and Israel, and other locations where it or its service providers operate. Where personal information is transferred internationally, the relevant organisations are responsible for using appropriate safeguards where required by data protection law.

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You can read more about Wix’s handling of personal information in the Wix Privacy Policy⁠.

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The directory is not intended to collect clinical enquiries or information about anyone’s health.

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7. Practitioner listings

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Practitioner information may be obtained directly from practitioners or from publicly available professional sources, such as their websites.

 

If you are a practitioner and would like your listing corrected or removed, please contact us. Listings may also be removed when they are no longer required for the directory.

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8. Cookies and website activity

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Wix may use essential cookies and similar technologies to operate the website, maintain security and support its functionality. Wix may also collect technical information about visits to the website. However, we do not sell on any data, nor advertise.

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We have asked our website developer to review the website’s analytics and tracking settings and to disable any non-essential features that are not needed. However, we cannot guarantee that all technical logging or cookies used by Wix can be disabled.

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Where required by law, consent will be requested before non-essential cookies or similar technologies are used.

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9. How long we keep information

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We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.

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In general:

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• Password-request emails are kept for as long as necessary to manage access and deal with related correspondence.

• Practitioner listings are kept while they remain relevant to the directory, unless a correction or removal is requested.

• Other correspondence is kept for as long as reasonably necessary to deal with the matter.

• Any remaining information from the former Wix form is reviewed and removed where it is no longer needed and can be accessed.

• Wix may retain technical information and security logs in accordance with its own retention practices.

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10. Your data protection rights

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Depending on the circumstances and the applicable law, you may have the right to:

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• request access to personal information we hold about you;

• ask for inaccurate information to be corrected;

• request deletion of your personal information;

• ask for processing to be restricted;

• object to certain types of processing;

• request a copy of information in a portable format, where applicable;

• withdraw consent where processing is based on consent.

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These rights are subject to certain conditions and exceptions under data protection law. If you wish to exercise a right, please contact us using the contact details provided on the directory website.

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11. Security and complaints

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We take reasonable steps to protect personal information and to limit access to it. However, no website, email system or method of electronic storage can be guaranteed to be completely secure.

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If you have a question or concern about how your personal information is handled, please contact us using the contact details provided on the directory website.

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This policy may be updated from time to time. The latest version will be published on the directory website.